Last updated: September 2026

Our policy

We want you to love what you ordered. If something isn’t right, we’re happy to help — just reach out within 14 days of receiving your order.

Eligible for return

• Unopened and unused products in their original packaging, within 14 days of delivery.
• Items that arrive damaged, defective, or incorrect — contact us within 48 hours of delivery with a photo and we’ll send a replacement or refund at no cost to you.

Not eligible for return

• Opened, used, or swatched cosmetics and skincare, for hygiene and safety reasons.
• Items marked as final sale or purchased during a clearance promotion.
• Gift cards.

How to start a return

Message us on WhatsApp with your order number and the reason for your return. We’ll walk you through the next steps.

Refunds

Once your return is received and inspected, we’ll notify you and process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

Exchanges

Need a different shade or product instead? Let us know when you reach out and we’ll do our best to arrange an exchange, subject to availability.